Privacy Policy

Cocoms Limited ("We") are committed to protecting and respecting the privacy of Our customers and users of Our Site ("You"). This policy ("Privacy Policy"), together with the terms of use governing the use of Our website generally ("Terms of Use") and any other documents referred to in it, sets out the basis on which any personal data We collect from You, or that You provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding Your personal data and how We will treat it.


By using Our site, You consent to the collection, use and transfer of the information that You provide to Us in accordance with the terms of this Privacy Policy.

We may collect and process the following data about You:

  • Information that You provide by filling in forms and other documents on Our site. This includes information provided at the time of registering to use Our site or buying Our products;
  • If You contact Us, We may keep a record of that correspondence;
  • We may also ask You to complete surveys that We use for research purposes, although You do not have to respond to them;
  • Details of transactions You carry out through Our site and of the fulfilment of Your orders;
  • Details of Your visits to Our site including, but not limited to, traffic data, location data, web logs and other communication data, whether this is required for Our own billing purposes or otherwise, and the resources that You access.


We may collect information about Your computer, including where available Your IP address, operating system and browser type, for system administration and to report aggregate information to Our advertisers. This is statistical data about Our users' browsing actions and patterns, and does not identify any individual.

For the same reason, We may obtain information about Your general internet usage by using a cookie file which is stored on the hard drive of Your computer. Cookies contain information that is transferred to Your computer's hard drive. They help Us to improve Our site and to deliver a better and more personalised service. They enable Us to:

  • estimate Our audience size and usage pattern;
  • store information about Your preferences, and so allow Us to customise Our site according to Your individual interests;
  • speed up Your searches; and
  • recognise You when You return to Our site.

You may refuse to accept cookies by activating the setting on Your browser which allows You to refuse the setting of cookies. However, if You select this setting You may be unable to access certain parts of Our site. Unless You have adjusted Your browser setting so that it will refuse cookies, Our system will issue cookies when You access Our site.

Please note that Our advertisers may also use cookies, over which We have no control.


In order to process credit card transactions, the bank or card processing agency may require You to verify Your personal details for authorization outside the EEA (European Economic Area). This information will not be transferred outside the EEA for any other purpose.

All information You provide to Us is stored on secure servers. Any payment transactions will be encrypted. Where We have given You (or where You have chosen) a password which enables You to access certain parts of Our site, You are responsible for keeping this password confidential in accordance with the Terms of Use. You must not share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect Your personal data, We cannot guarantee the security of Your data transmitted to Our site. Any transmission is at Your own risk. Once We have received Your information, We  use strict procedures and security features including encryption to the SQL 2016 Standard Edition"always encrypted" to try to prevent unauthorised access.


We use information held about You in the following ways:

  • to ensure that content from Our site is presented in the most effective manner for You and for Your computer;
  • to provide You with information and the products that You request from Us or which We feel may interest You, where You have consented to be contacted for such purposes;
  • to carry out Our obligations arising from any contracts entered into between You and Us;
  • to allow You to participate in interactive features of Our service, when You choose to do so; and
  • to notify You about changes to Our service.

 We will never pass on your details your details to any third parties except as set out under "DISCLOSURE OF YOUR INFORMATION" below.


We may disclose Your personal information to any member of Our group, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may disclose Your personal information to third parties:

  • In the event that We sell or buy any business or assets, in which case We may disclose Your personal data to the prospective seller or buyer of such business or assets;
  • If We or substantially all of Our assets are acquired by a third party, in which case personal data held by Us about Our customers will be one of the transferred assets;
  • If We are under a duty to disclose or share Your personal data in order to comply with any legal obligation, or in order to enforce or apply Our Terms of Use and other agreements; or to protect Our rights, property, or safety or that of Our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


You have the right to request that your data is removed from our data base and we will undertake to do this if you contact us at ask Us at

Our site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If You follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before You submit any personal data to these websites.


The Data Protection Act 2018 and the General data Protection Regulation gives You the right to access information held about You. Your right of access can be exercised in accordance with the Act. Any access request should be sent to


Any changes We may make to Our Privacy Policy in the future will be posted on this page and, if We deem it appropriate, notified to You by e-mail.


For the purpose of the Data Protection Act 2018 and the General Data Protection Regulation, We, Cocoms Limited, are the data controller. Our registered office address is at Network House, Stubs Beck Lane, West 26 Industrial Estate, Cleckheaton, BD19 4TT, England.

If You have any questions about Our Privacy Policy, please address them to

Do You Have a Question?

If if you have any questions, don’t hesitate to contact us by phone or email.

Phone: 0845 4810526


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